CE Team Norms
Recurring Team Meetings
- Team meeting (weekly): Regular syncs for the CE team to discuss relevant topics
- CE Teachbacks (monthly): Regular sync for CE team to learn from each other
- TS Department Meeting (bi-monthly): Sync for all teams in TS to share progress, updates, wins, and kudos
OOO Protocols
Prior to taking time off, CEs should:
- Log time off request in PTO by Deel
- Log time off on the CE team google calendar
- Create a coverage plan, with dedicated CEs identified, and ensure the CEs and AE is aware of the plan.
- Notify their customers through the appropriate channel of their upcoming OOO
- Update their slack status accordingly with OOO dates indicated
CE-Specific Slack Channels
| Slack Channel | Description |
|---|---|
| #team-ce | Internal channel the CE team uses to touch base with each other. |
| #discuss-ce | External channel for other teams to ask CEs a question. |
| #discuss-support-engineering | Where support collaborates with everyone outside of support. |
| #discuss-technical-advisory | Where TA collaborates with everyone outside of TA. |
| #discuss-engineering | Where CEs can ask product and Eng questions about Sourcegraph. |
| #feedback | Where CEs can share customer feedback with product. |
| #discuss-technical-success | Where customer-facing technical teams collaborate on questions and issues. |
| #announce-technical-success | Where important announcements are shared for all teams in Technical Success. |
| #team-technical-success | Where internal TS teams share information relevant primarily to our own teams. |