We create all issues within the
Many GitHub features (exp.
Labels) work only within a single repo. If the issues span across multiple repositories, we need to duplicate the label creation and cannot group all of them under a single milestone. The
sourcegraph/customer repository is private, so we do not risk exposing any private data in the description or comments of the issues.
We use the Milestone -> Epic -> Issue hierarchy.
To track progress on bigger initiatives with potentially an expected launch date and cross-team dependencies, we use GitHub Milestones. Milestones support
description, and the optional
due date. We can easily assign issues to milestones and filter them down on our project board or use the milestone view, which supports additional progress visualization.
For milestones to work, we need to keep all issues within the single repository as milestones are restricted to the single repo.
We introduce the concept of epics to group issues together that belong to a single initiative or problem space. For example,
Managed SMTP on the Cloud or
MI v1 -> V1.1 migration. This allows us to better track progress within the given initiative.
Unfortunately, GitHub does not support epics as a separate entity, so we need to implement custom workarounds to have epics.
- Create a new issue with
EPIC: <epic title>naming convention
- Add the
<epic title>option to the Cloud GitHub project EPIC filed in settings
- Add the
cloud-epiclabel (required for filtering GH project views)
https://github.com/orgs/sourcegraph/projects/264/views/8?filterQuery=epic%3A%22<epic title>%22to the epic issue (this will link to a view with all issues assigned to this epic)
To add issues to the epic, select the epic title from the
EPIC field dropdown in the Cloud team GitHub project.
Every task that the Cloud team is working on should have a GitHub issue. This will allow the team to avoid creating shadow work and provide transparency on where we invest the team’s time.
All requests for help should have an issue assigned.
While we can answer questions from other teams on #cloud slack channel, if the question turns out to be an actual request for performing an action and the common-sense rule from above does not apply, we should ask the requestor for a GitHub issue.
GitHub project beta supports custom fields that can be added to the list views. This provided us with additional layers of sorting, filtering, and categorization. Below is the list of the fields the Cloud team uses right now.
|Field name||Data type||Purpose|
|Status||Current status of the issue when it comes to its execution|
|EPIC||Add the issue to epic|
|SLA||Assign the SLA for MI requests and P1|
|Estimate||Estimate the effort and complexity of the issue with a single developer days|
|Milestone||Assign the issue to milestone|
|Grooming||Flag that the issue is scheduled for a weekly grooming cycle|
|Component||Experimental - categorize issues based on the service/component within the system|
|Backlog view||All issues except the ones with |
|Kanban board||A board view for everyday IC workflow. Contains issues from |
|New Items||The view with all new issues without status that requires triaging and prioritization|
|Epics view||The view containing all the epics grouped by milestones|
|Request for help view||The view containing all requests for help from Customer Engineering & Support, including P1s and P2s group by status|
|Manage instance creation requests||The view containing special type of mange instance requests with SLAs created for auditing requirements|
|Manage instance tear-down requests||The view containing special type of mange instance requests with SLAs created for auditing requirements|
|Postmortem Action Items view||The view containing all issues that were created as post-incident action items owned by the Cloud team grouped by status|
|Grooming view||The special view used to list all issues that are part of the current [grooming cycle](grooming-and-estimation-process.md|
|All issues view||The special view used to filter down issues by epic - a link to this view is added to every EPIC type issue|
The table below contains all the statuses that are currently added to the Cloud team GitHub project.
|No status||New issue that requires triaging - default status for all new issues added to the project|
|Blocked||The issue has a blocker that prevents its execution. The blocker should be clearly defined in the issue comments|
|Backlog||Triaged issues that should be priorities and groomed to be ready for implementation. The Backlog should be prioritized, with the most important issues at the top of the list|
|Up next||Groomed issues are ready for implementation. Can be picked up by any Cloud engineer as the next task|
|Waiting for feedback||Development work is completed, and the issue is waiting for review from the rest of the Cloud team or an issue requestor|
|Done||Completed work that is delivered/shipped to production|