IC5 profile: Cloud Org

See also internal profile

Business need

The Cloud business is of strategic interest to Sourcegraph. This role is responsible for setting technical direction for Cloud Org and coordination of cross-team / cross-org initiatives required to 1) launch Cloud as a paid Sourcegraph offering for SMB and 2) evolve it to become a mature SaaS product capable of satisfying the needs of all Sourcegraph customers that don’t want to manage On-Prem Sourcegraph deployments.

Cloud-specific areas that would benefit from IC5-level focus include:

  • Long term evolution of Sourcegraph architecture and Cloud deployment model Support for Cloud multi-tenancy - providing required isolation / quality-of-service / auditability
  • Performance / scalability / cost efficiency improvements required to make Cloud profitable for Sourcegraph and attractive to customers
  • Self-service onboarding on Sourcegraph Cloud, including billing, subscription management, quota enforcement and account setup / management
  • Integrations with SaaS-specific dependencies / providers - including observability, experiment framework and feature flagging, Identity & Access Management - while maintaining compatibility with OnPrem deployments

Initially, this IC5 profile will operate at the intersection of above areas / collaborate with all Cloud teams - in the longer term it is likely that this role will need to be split into more than one profile focused on a subset of Cloud needs.

Expected impact

  • Track record of building and operating multi-tenant, public facing SaaS systems handling sensitive customer data
  • Expert understanding of Cloud-based architectures (preferably on GCP), including Kubernetes and related technologies
  • Ability to set technical direction in non-functional areas, including performance, reliability, security and cost optimization
  • Experience creating, participating and managing an on-call rotation for a customer facing product


  • Set technical direction for the Cloud organization
  • Drive evolution of Sourcegraph Cloud architecture to satisfy current and future business goals
  • Own the process of measuring and improving Sourcegraph Cloud operational maturity and availability
  • Adapt Sourcegraph-wide engineering processes to serve the needs of SaaS delivery model
  • Identify Cloud specific tooling / process requirements, research alternatives and assure required changes are compatible with other deployment models
  • Define Sourcegraph / Cloud scalability envelope, drive improvements across org boundaries


  • Identify areas of improvement in the current Cloud architecture - prototype, design and scope solutions
  • Collaborate with cross-org peers to set technical direction for Sourcegraph architecture, addressing the needs of both Cloud and OnPrem deployments (ex. deployment model, API paradigm)
  • Facilitate cross-team collaboration at the intersection of multiple ownership areas (ex. Security / DevOps / Feature work)
  • Partner with cross-org teams to bring standardization of development / installation / operation across all deployment modes
  • Drive the definition of internal / external Cloud SLAs, leading incident response within Cloud and across orgs
  • Help teams outside of the organization align and understand integrations and deployments of features for Sourcegraph Cloud