Support Integration infrastructure operations

This document describes operational guidance for Support Integration infrastructure. This service is operated on the Managed Services Platform (MSP).

If you need assistance with MSP infrastructure, reach out to the Core Services team in #discuss-core-services.

Service overview

Service IDsupport-integration
OwnersCustomer Support
Service kindCloud Run service
Source - .



Project IDsupport-integration-prod-549b
AlertsGCP monitoring
Cloudflare WAF

MSP infrastructure access needs to be requested using Entitle for time-bound privileges.

GCP project read accessEntitle request for the ‘Internal Services’ folder
GCP project write accessEntitle request for the ‘Internal Services’ folder

For Terraform Cloud access, see prod Terraform Cloud.

prod Cloud Run

The Support Integration prod service implementation is deployed on Google Cloud Run.

ConsoleCloud Run service
Service logsGCP logging

You can also use sg msp to quickly open a link to your service logs:

sg msp logs support-integration prod

prod Terraform Cloud

This service’s configuration is defined in sourcegraph/managed-services/services/support-integration/service.yaml, and sg msp generate support-integration prod generates the required infrastructure configuration for this environment in Terraform. Terraform Cloud (TFC) workspaces specific to each service then provisions the required infrastructure from this configuration. You may want to check your service environment’s TFC workspaces if a Terraform apply fails (reported via GitHub commit status checks in the sourcegraph/managed-services repository, or in #alerts-msp-tfc).

To access this environment’s Terraform Cloud workspaces, you will need to log in to Terraform Cloud and then request Entitle access to membership in the “Managed Services Platform Operator” TFC team. The “Managed Services Platform Operator” team has access to all MSP TFC workspaces.

The Terraform Cloud workspaces for this service environment are grouped under the msp-support-integration-prod tag, or you can use:

sg msp tfc view support-integration prod