The Source team owns everything related to
- code host connections
We provide value to Sourcegraph by ensuring all Sourcegraph features can reliably access code from any code host, with the proper authentication and authorization in place.
For more details, read our Source strategy & mission
- #ask-source channel or @source-support in Slack.
We run an internal support rotation (see Support Rotation in Team Source).
You can page the person on support (and possibly wake them up in the middle of the night).
But here are the rules:
- If the issue is caused by an upgrade, the guidance is to downgrade first. (Cloud handled by Cloud team, self-hosted handled by CS, Delivery, and customer)
- If the issue is caused by new setup with existing customer, wait until next business day.
- If the issue is caused by new setup with prospect, wait until next business day.
If you still think it’s an emergency and the rules above won’t be broken by contacting the person on support rotation:
In Slack, use:
/genie alert "your emergency message" for source-support