New Business IARRIARR from a customer paying for products and/or service for the first time. This includes IARR from customers who may have canceled service in the past
Expansion IARRIARR from existing customers. Expansion IARR occurs either via a customer buying more of the same product (up-sell) or a new product (cross-sell)
Cross-sell IARRIARR generated from existing customers buying new products
Upsell IARRIARR generated from existing customers purchasing more of the same product under contract (net of volume discounts, pricing tiers)
Churn IARRA decrease in ARR from our existing customer base occurring from either a downsize in commitment or cancellation of a subscription
Downsize IARRThe negative change in IARR values for customers who spend less money with us but do not cancel
Cancelled IARRDecrease in IARR that results in a customer ending their contractual relationship with Sourcegraph
Customer CountNumber of customers with an active contractual financial commitment at a point in time
Average Sales Price (ASP)The average initial contract price per new logo (calculated as New Logo IARR / New Logo Count over a given period). Excludes any service or one time revenue
Average Revenue Per User (ARPU)ARR / Total number of committed users in a given period
Gross Renewal Rate %The dollar amount of ARR renewed divided by the total dollar amount of ARR up for renewal in a given period; excluding expansion IARR
Net Dollar Retention (NDR %)Dividing ARR balance at the end of a period by the ARR balance of the same group of customers at the beginning of the period, net of downsizes and cancellations and excluding ARR from new customers