Since we collect more data on Sourcegraph Cloud than self-hosted, this means we have the ability to segment users more granularly for user research. For example, we could retrieve the top 100 users of feature x, or get all users who performed a search but did not install the browser extension.
A couple thoughts from teammates on what to think about when considering whether a segment of users is okay to reach out to:
- If it’s information that we can reasonably expect that our users will know we have access to, all good. If it’s information that our users might not conceptualize we’d have access to, then we should reconsider.
- Would any member of our team have trouble defending our practices in a public space? At a high level, what is being requested here seems fine to me (if we’re not worried about cloud user emails being shared, and assuming the users have opted in to emails if necessary, etc.).
To reach out to individuals who are part of a Cloud organization, we need to check with their admin or contact for their written consent.
If you have a segment of users you’d like to reach out to (most commonly on Amplitude, where we have all emails hidden), please follow the guidelines on how to work with the BizOps/Data & Analytics team.