I am of the opinion that for any product to thrive and gain the confidence of the customers, there as to be a world-class and effective support system in place to attend to the needs of customers before and after sales most especially. I believe customer support should be a blend of empathy, thoughtfulness and a well rounded knowledge of the product so as to get issues resolved in a timely and professional manner.
I have observed that I learn best with the aid of audios,visuals and hands-on practice. Having to read when the others are not available is like a last option for me.
I think I prefer 1:1 syncs on Zoom because its a faster mode of communication than having to type. Tho, I understand that we all have different schedules so slack also works.
I am inclined towards zoom calls as well because we get to see things as it is instead of having to paint a mental picture of what the chat is all about. On zoom you can easily share ideas and test them live..It’s fast and convinient.
I try to understand what the issue is, by building as much context as i can around the problem. This would help me have a better scope of the problem and know what to search for and where to begin my search. I try to check to see if its an issue that has happened in the past, If I get lucky I try to see how its implementable in my case. Otherwise, I seek for help. In the process I itemize what I know & my guesses just to show the work I have done on my part before asking for help.
I am opened to any form, what’s important for me is for my efforts and impact to be genuinely recognized however the individual or company see fit.
The learning that comes with my job of fixing things and making customers happy. Working with an amzing set of people, My manager who’s leadership skills are excellent and teammates who are amazingly smart and professional!
I ask for help when I have exhausted all options at my disposal and when I realise I have a knowledge gap in that particular situation/issue/topic.
I used to enjoy working at midnights but of late I find myself very productive in the early hours of the morning. Probably because I am trying to develop proper sleeping habits
I am cool, if its something I can easily respond to I would, if its something that requires me to get to my system, it would have to wait till my working hours. Currently working on finding a balance between work and personal life and I am very intentional about this.
Reach out if you notice anything off, I find it really heart-warming if any one notices this and I dont take it for granted, preferable a DM.
Situations I have no control over, especially one that I don’t know how its goina end.
- Web Scrapping
- Data Analysis
None, Just want to play around sourcegraph and understand the product better.
Putting me on the spot and not being able to meet expectations.
Being left beyind and not being busy enough as I think I should.
Heights (but I still wanna skydive!)
I am in no competition with anybody, the sky is wide enough for everyone to fly, the only competition I have is with MYSELF - Michael Bali
Crispy and I prefer fried stew to ketup.
Pisces, Capricorn and Sagittarius Ascendant (Atleast that’s what the internet says 🤔)