Technical Success
Our Mission
To lead the technical success of prospective & existing customers by guiding them to positive outcomes using Sourcegraph.
Teams
- Customer Engineering are the pre-sales technical experts. CE understands the needs and challenges devs face and educate prospective devs on what’s possible with Sourcegraph.
- Implementation Engineering are the technical implementation experts. IE reduces complexity and burden on customers by providing tailored expertise and hands-on support to reduce time to value.
- Technical Advisory are the post-sales technical experts. TA maximizes value and outcomes within our customer dev teams by helping them solve their current challenges, and uncovering new challenges we can solve.
- Support Engineering are the product experts. SE resolves technical issues and problems for our customers, while improving the self-serviceability of the customer experience, and by making our product better.
- Professional Services is a future team and set of services that we will provide to our customers through dedicated and specialized expertise so that customers can achieve their goals and outcomes faster.
Team Members
- Aimee Menne, VP of Technical Success
- Bill Caplan, Manager, Technical Advisory
- Nate Maynard, Enterprise Technical Advisor
- Max Wiederholt, Enterprise Technical Advisor
- José Taylor, Enterprise Technical Advisor
- Ted Moskalenko, Strategic Technical Advisor
- Kevin Matthews, Enterprise Technical Advisor
- Ryan Aznar, Enterprise Technical Advisor
- Silky De Sailly, Enterprise Technical Advisor
- Sara Dam, Enterprise Technical Advisor
- Shawnteé Harris, Program Manager
- Andrew Norrish, Senior Implementation Project Manager
- Ralf ‘gronk’ Gronkowski, Manager, Enterprise EMEA
- Ajay Sridhar, Senior Customer Engineer
- Simon Waterer, Senior Customer Engineer
- Sam Johns, Senior Implementation Engineer
- Louis Jarvis, Implementation Lead
- Enrique Gonzalez, Senior Manager, Customer Support
- Warren Gifford, Support Engineer
- Stompy Mwendwa, Support Engineer
- Gabe Torres, Support Engineer
- Jason Harris, Support Engineer
- Michael Bali, Support Engineer
- Alex Jean-Baptiste, Support Engineer
- Mariam Adedeji, Support Engineer
- Rakesh Joshi, Support Engineer
- Jon Galindo, Senior Support Engineer
- Marc LeBlanc, Senior Support Engineer
- Nikki Golding, Regional Director, Customer Engineering
- Jonah Dueck, Customer Engineer
- Mike McLaughlin, Principal Customer Engineer
- Alex Fogg, Senior Customer Engineer
- Andrew Hsu, Customer Engineer
- Dan Diemer, Senior Customer Engineer
- Carson Hopkins, Senior Customer Engineer
- Isuru Fonseka, Senior Customer Engineer
- Chris Concannon, Senior Customer Engineer
- Bill Caplan, Manager, Technical Advisory