CE Team Norms

Recurring Team Meetings

  • Team meeting (weekly): Regular syncs for the CE team to discuss relevant topics
  • CE Teachbacks (monthly): Regular sync for CE team to learn from each other
  • TS Department Meeting (bi-monthly): Sync for all teams in TS to share progress, updates, wins, and kudos

OOO Protocols

Prior to taking time off, CEs should:

  1. Log time off request in PTO by Deel
  2. Log time off on the CE team google calendar
  3. Create a coverage plan, with dedicated CEs identified, and ensure the CEs and AE is aware of the plan.
  4. Notify their customers through the appropriate channel of their upcoming OOO
  5. Update their slack status accordingly with OOO dates indicated

CE-Specific Slack Channels

Slack ChannelDescription
#team-ceInternal channel the CE team uses to touch base with each other.
#discuss-ceExternal channel for other teams to ask CEs a question.
#discuss-support-engineeringWhere support collaborates with everyone outside of support.
#discuss-technical-advisoryWhere TA collaborates with everyone outside of TA.
#discuss-engineeringWhere CEs can ask product and Eng questions about Sourcegraph.
#feedbackWhere CEs can share customer feedback with product.
#discuss-technical-successWhere customer-facing technical teams collaborate on questions and issues.
#announce-technical-successWhere important announcements are shared for all teams in Technical Success.
#team-technical-successWhere internal TS teams share information relevant primarily to our own teams.