CE Team Norms
Recurring Team Meetings
- Regional team meetings (weekly on Mondays): Regional team syncs; open team discussion about any topics
- Global team meeting (monthly on Wednesdays): Top-down communication to the global organization
- CE team hangout (monthly on Thursdays): An open forum to ask questions, collaborate, and chat as a team.
- Regional team working sessions: A very informal recurring block for folks in similar timezones to come together and work
- Product & CE Requests & Feedback Themes (bi-weekly on Wednesdays): Feedback treads and requests between CE and Product.
- CE <> Sales Office Hours (bi-weekly on Tuesdays): An open forum to discuss topics and answer questions from the sales team.
OOO Protocols
Prior to taking time off, CEs should:
- Log time off request in Roots PTO
- Log time off on the CE team google calendar
- Work with their manager to create a coverage plan
- Notify their customers through the appropriate channel of their upcoming OOO
- Update their slack status accordingly with OOO dates indicated
CE-Specific Slack Channels
| Slack Channel | Description |
|---|---|
| #ce-internal | Internal channel the CE team uses to touch base with each other. |
| #ce | External channel for other teams to ask CEs a question. |
| #customer-support | Where support collaborates with everyone outside of support. |
| #ask-engineering | Where CEs can ask product and Eng questions about Sourcegraph. |
| #feedback | Where CEs can share customer feedback with product. |
| #technical-customer-collaboration | Where customer-facing technical teams collaborate on questions and issues. |