CE Team Norms

Recurring Team Meetings

  • Regional team meetings (weekly on Mondays): Regional team syncs; open team discussion about any topics
  • Global team meeting (monthly on Wednesdays): Top-down communication to the global organization
  • CE team hangout (monthly on Thursdays): An open forum to ask questions, collaborate, and chat as a team.
  • Regional team working sessions: A very informal recurring block for folks in similar timezones to come together and work
  • Product & CE Requests & Feedback Themes (bi-weekly on Wednesdays): Feedback treads and requests between CE and Product.
  • CE <> Sales Office Hours (bi-weekly on Tuesdays): An open forum to discuss topics and answer questions from the sales team.

OOO Protocols

Prior to taking time off, CEs should:

  1. Log time off request in Roots PTO
  2. Log time off on the CE team google calendar
  3. Work with their manager to create a coverage plan
  4. Notify their customers through the appropriate channel of their upcoming OOO
  5. Update their slack status accordingly with OOO dates indicated

CE-Specific Slack Channels

Slack ChannelDescription
#ce-internalInternal channel the CE team uses to touch base with each other.
#ceExternal channel for other teams to ask CEs a question.
#customer-supportWhere support collaborates with everyone outside of support.
#ask-engineeringWhere CEs can ask product and Eng questions about Sourcegraph.
#feedbackWhere CEs can share customer feedback with product.
#technical-customer-collaborationWhere customer-facing technical teams collaborate on questions and issues.