# CE Team Norms

## Recurring Team Meetings

- \*\*CE Regional meetings(weekly): Regional team syncs; pre sales teammates discuss their current opportunities and crowdsource how to help advance the deals
- **Global team meeting** (monthly): Top-down communication to the global organization for pre sales

## OOO Protocols

Prior to taking time off, CEs should:

1. [Log time off request in PTO by Deel](../../../../benefits-pay-perks/benefits-perks/time-off/submitting-time-off.md)
1. Log time off on the CE team google calendar
1. Work with their manager to create a coverage plan and ensure the AE is aware of the plan.
1. Notify their customers through the appropriate channel of their upcoming OOO
1. Update their slack status accordingly with OOO dates indicated

## CE-Specific Slack Channels

| Slack Channel           | Description                                                                |
| ----------------------- | -------------------------------------------------------------------------- |
| #team-ce                | Internal channel the CE team uses to touch base with each other.           |
| #ask-ce                 | External channel for other teams to ask CEs a question.                    |
| #ask-ustomer-support    | Where support collaborates with everyone outside of support.               |
| #ask-engineering        | Where CEs can ask product and Eng questions about Sourcegraph.             |
| #feedback               | Where CEs can share customer feedback with product.                        |
| #ask-technical-success. | Where customer-facing technical teams collaborate on questions and issues. |


<section class="h0Wrapper headingWrapper"><section class="h1Wrapper headingWrapper"><h1 id="ce-team-norms"><a class="anchor" aria-hidden tabindex="-1" href="#ce-team-norms"><span class="icon icon-link"></span></a>CE Team Norms</h1>
<section class="h2Wrapper headingWrapper"><h2 id="recurring-team-meetings"><a class="anchor" aria-hidden tabindex="-1" href="#recurring-team-meetings"><span class="icon icon-link"></span></a>Recurring Team Meetings</h2>
<ul>
<li>**CE Regional meetings(weekly): Regional team syncs; pre sales teammates discuss their current opportunities and crowdsource how to help advance the deals</li>
<li><strong>Global team meeting</strong> (monthly): Top-down communication to the global organization for pre sales</li>
</ul>
</section><section class="h2Wrapper headingWrapper"><h2 id="ooo-protocols"><a class="anchor" aria-hidden tabindex="-1" href="#ooo-protocols"><span class="icon icon-link"></span></a>OOO Protocols</h2>
<p>Prior to taking time off, CEs should:</p>
<ol>
<li><a href="../../../../../benefits-pay-perks/benefits-perks/time-off/submitting-time-off">Log time off request in PTO by Deel</a></li>
<li>Log time off on the CE team google calendar</li>
<li>Work with their manager to create a coverage plan and ensure the AE is aware of the plan.</li>
<li>Notify their customers through the appropriate channel of their upcoming OOO</li>
<li>Update their slack status accordingly with OOO dates indicated</li>
</ol>
</section><section class="h2Wrapper headingWrapper"><h2 id="ce-specific-slack-channels"><a class="anchor" aria-hidden tabindex="-1" href="#ce-specific-slack-channels"><span class="icon icon-link"></span></a>CE-Specific Slack Channels</h2>

































<div class="table-responsive"><table><thead><tr><th>Slack Channel</th><th>Description</th></tr></thead><tbody><tr><td><a class="slack-channel" href="https://sourcegraph.slack.com/archives/team-ce" target="_blank" rel="noopener noreferrer">#team-ce</a></td><td>Internal channel the CE team uses to touch base with each other.</td></tr><tr><td><a class="slack-channel" href="https://sourcegraph.slack.com/archives/ask-ce" target="_blank" rel="noopener noreferrer">#ask-ce</a></td><td>External channel for other teams to ask CEs a question.</td></tr><tr><td><a class="slack-channel" href="https://sourcegraph.slack.com/archives/ask-ustomer-support" target="_blank" rel="noopener noreferrer">#ask-ustomer-support</a></td><td>Where support collaborates with everyone outside of support.</td></tr><tr><td><a class="slack-channel" href="https://sourcegraph.slack.com/archives/ask-engineering" target="_blank" rel="noopener noreferrer">#ask-engineering</a></td><td>Where CEs can ask product and Eng questions about Sourcegraph.</td></tr><tr><td><a class="slack-channel" href="https://sourcegraph.slack.com/archives/feedback" target="_blank" rel="noopener noreferrer">#feedback</a></td><td>Where CEs can share customer feedback with product.</td></tr><tr><td><a class="slack-channel" href="https://sourcegraph.slack.com/archives/ask-technical-success" target="_blank" rel="noopener noreferrer">#ask-technical-success</a>.</td><td>Where customer-facing technical teams collaborate on questions and issues.</td></tr></tbody></table></div></section></section></section>

Slack Channel	Description
#team-ce	Internal channel the CE team uses to touch base with each other.
#ask-ce	External channel for other teams to ask CEs a question.
#ask-ustomer-support	Where support collaborates with everyone outside of support.
#ask-engineering	Where CEs can ask product and Eng questions about Sourcegraph.
#feedback	Where CEs can share customer feedback with product.
#ask-technical-success.	Where customer-facing technical teams collaborate on questions and issues.