CE Team Norms
Recurring Team Meetings
- Regional team deal reviews (weekly): Regional team syncs; pre sales teammates discuss their current opportunities and crowdsource how to help advance the deals
- Global team meeting (monthly): Top-down communication to the global organization for pre and post sales
OOO Protocols
Prior to taking time off, CEs should:
- Log time off request in Roots PTO
- Log time off on the CE team google calendar
- Work with their manager to create a coverage plan
- Notify their customers through the appropriate channel of their upcoming OOO
- Update their slack status accordingly with OOO dates indicated
CE-Specific Slack Channels
Slack Channel | Description |
---|---|
#ce-internal | Internal channel the CE team uses to touch base with each other. |
#ce | External channel for other teams to ask CEs a question. |
#customer-support | Where support collaborates with everyone outside of support. |
#ask-engineering | Where CEs can ask product and Eng questions about Sourcegraph. |
#feedback | Where CEs can share customer feedback with product. |
#technical-customer-collaboration | Where customer-facing technical teams collaborate on questions and issues. |