# CE Team Norms

## Recurring Team Meetings

- **Regional team deal reviews** (weekly): Regional team syncs; pre sales teammates discuss their current opportunities and crowdsource how to help advance the deals
- **Global team meeting** (monthly): Top-down communication to the global organization for pre and post sales

## OOO Protocols

Prior to taking time off, CEs should:

1. [Log time off request in Roots PTO](../../../../benefits-pay-perks/benefits-perks/time-off/submitting-time-off.md)
1. Log time off on the CE team google calendar
1. Work with their manager to create a coverage plan
1. Notify their customers through the appropriate channel of their upcoming OOO
1. Update their slack status accordingly with OOO dates indicated

## CE-Specific Slack Channels

| Slack Channel                     | Description                                                                |
| --------------------------------- | -------------------------------------------------------------------------- |
| #ce-internal                      | Internal channel the CE team uses to touch base with each other.           |
| #ce                               | External channel for other teams to ask CEs a question.                    |
| #customer-support                 | Where support collaborates with everyone outside of support.               |
| #ask-engineering                  | Where CEs can ask product and Eng questions about Sourcegraph.             |
| #feedback                         | Where CEs can share customer feedback with product.                        |
| #technical-customer-collaboration | Where customer-facing technical teams collaborate on questions and issues. |


<section class="h0Wrapper headingWrapper"><section class="h1Wrapper headingWrapper"><h1 id="ce-team-norms"><a class="anchor" aria-hidden tabindex="-1" href="#ce-team-norms"><span class="icon icon-link"></span></a>CE Team Norms</h1>
<section class="h2Wrapper headingWrapper"><h2 id="recurring-team-meetings"><a class="anchor" aria-hidden tabindex="-1" href="#recurring-team-meetings"><span class="icon icon-link"></span></a>Recurring Team Meetings</h2>
<ul>
<li><strong>Regional team deal reviews</strong> (weekly): Regional team syncs; pre sales teammates discuss their current opportunities and crowdsource how to help advance the deals</li>
<li><strong>Global team meeting</strong> (monthly): Top-down communication to the global organization for pre and post sales</li>
</ul>
</section><section class="h2Wrapper headingWrapper"><h2 id="ooo-protocols"><a class="anchor" aria-hidden tabindex="-1" href="#ooo-protocols"><span class="icon icon-link"></span></a>OOO Protocols</h2>
<p>Prior to taking time off, CEs should:</p>
<ol>
<li><a href="../../../../../benefits-pay-perks/benefits-perks/time-off/submitting-time-off">Log time off request in Roots PTO</a></li>
<li>Log time off on the CE team google calendar</li>
<li>Work with their manager to create a coverage plan</li>
<li>Notify their customers through the appropriate channel of their upcoming OOO</li>
<li>Update their slack status accordingly with OOO dates indicated</li>
</ol>
</section><section class="h2Wrapper headingWrapper"><h2 id="ce-specific-slack-channels"><a class="anchor" aria-hidden tabindex="-1" href="#ce-specific-slack-channels"><span class="icon icon-link"></span></a>CE-Specific Slack Channels</h2>

































<div class="table-responsive-sm"><table><thead><tr><th>Slack Channel</th><th>Description</th></tr></thead><tbody><tr><td><a class="slack-channel" href="https://sourcegraph.slack.com/archives/ce-internal" target="_blank" rel="noopener noreferrer">#ce-internal</a></td><td>Internal channel the CE team uses to touch base with each other.</td></tr><tr><td><a class="slack-channel" href="https://sourcegraph.slack.com/archives/ce" target="_blank" rel="noopener noreferrer">#ce</a></td><td>External channel for other teams to ask CEs a question.</td></tr><tr><td><a class="slack-channel" href="https://sourcegraph.slack.com/archives/customer-support" target="_blank" rel="noopener noreferrer">#customer-support</a></td><td>Where support collaborates with everyone outside of support.</td></tr><tr><td><a class="slack-channel" href="https://sourcegraph.slack.com/archives/ask-engineering" target="_blank" rel="noopener noreferrer">#ask-engineering</a></td><td>Where CEs can ask product and Eng questions about Sourcegraph.</td></tr><tr><td><a class="slack-channel" href="https://sourcegraph.slack.com/archives/feedback" target="_blank" rel="noopener noreferrer">#feedback</a></td><td>Where CEs can share customer feedback with product.</td></tr><tr><td><a class="slack-channel" href="https://sourcegraph.slack.com/archives/technical-customer-collaboration" target="_blank" rel="noopener noreferrer">#technical-customer-collaboration</a></td><td>Where customer-facing technical teams collaborate on questions and issues.</td></tr></tbody></table></div></section></section></section>

Slack Channel	Description
#ce-internal	Internal channel the CE team uses to touch base with each other.
#ce	External channel for other teams to ask CEs a question.
#customer-support	Where support collaborates with everyone outside of support.
#ask-engineering	Where CEs can ask product and Eng questions about Sourcegraph.
#feedback	Where CEs can share customer feedback with product.
#technical-customer-collaboration	Where customer-facing technical teams collaborate on questions and issues.