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Handbook / departments / technical-success / support / process

Support Team Processes

  • Case reviews
  • Case transitions
  • Change Management Checklist
  • Cloud Maintenance Window Process
  • Collaboration time
  • Customer exceptions
  • How To Ticket Procedure
  • Managing CS AWS
  • Managing CS K8s
  • P4 Enablement
  • Managed instances
  • Permanently deleting user data
  • Prioritization
  • Removing repositories from cloud
  • Support capacity levels and contingencies
  • Support Agent and Customer Slack Channels
  • Triaging
  • Workflow
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