Synchronous time for support engineers on the Customer Support team to discuss current and past tickets, other items that we need help on or anything you learned that you’re excited about and would like to share with the group!
Facilitate learning and team bonding, and many virtual high fives!
Attendance is encouraged, but not required. Additionally, you do not need to attend all three sessions. Ideally you would join the one that best aligns with your work schedule.
There is no official facilitator. Instead, individual support engineer have set up the recurring meeting.
This is not for time sensitive issues. Use your best judgement—if the issue cannot wait for collaboration time, then seek help before the meeting.
Time and days subject to future adjustment as needed by the group.
Current time and days:
Option A) CS Collab time! edition (6–7am pst) Monday, Wednesday and Thursday
Option B) CS Collab time! edition (9–10am pst) Monday and Wednesday
Option C) CS Collab time! edition (1pm–2pm pst) Tuesday and Thursday
How to participate:
Add any ticket/slack links for cases you would like help with, interesting stuff you’d like to share, or other techy thing you’d like help with into the #customer-support-internal slack thread reminder that goes off 15 minutes prior to the desired meeting.