Create a Knowledge Base Article

We want our knowldege base to be organized and structured. Below is the outline to follow when creating your knowledge base articles.

Search

  • Article #1 (Structure continues to each article)
    • Scenario
      • This is where we’d describe a use case
    • Problem
      • This is where we’d explain the problem or issue faced
    • Troubleshooting
      • Steps go here
    • Solution/Workaround
      • The good stuff
    • Additional info
      • Known issue link /Bug fix link etc

Code Insights

  • Article #1 (Structure continues to each article)
    • Scenario
      • This is where we’d describe a use case
    • Problem
      • This is where we’d explain the problem or issue faced
    • Troubleshooting
      • Steps go here
    • Solution/Workaround
      • The good stuff
    • Additional info
      • Known issue link /Bug fix link etc

Code Intelligence (SAME AS ABOVE)

Batch Changes (SAME AS ABOVE)