Support Team README

Our README expands on our profile in the company team directory and are meant to help us orient to one another.

The format, style, order, etc is up to each of us. Just make sure to include the following to the degree you feel at ease to do so; feel free to add/remove as you see fit:

  • Individual view on customer service/support
  • Preferred learning styles
  • Communication style
  • Preferred way to collaborate
  • How you approach problems
  • Preferred way to be recognized/appreciated
  • Thoughts/feelings/preferences when it comes to asking for help
  • What you find enjoyable at work
  • What kind of work do you find easiest to do when (for example, some folks write best at night or can focus more easily in the afternoon)
  • How do you feel about getting messages after/outside of hours that are meant for you to see and respond to during active hours
  • How folks can best show up for us when we seem off (give space, ask if work is the right place for us to be today, etc)
  • Things you are aware of that trigger anxious feelings/feelings of less than at work
  • Areas of knowledge
  • Areas of interest to learn
  • Current personal project
  • Something you fear
  • A quote you like
  • How you eat fries (with or without ketchup (ketchup on the fries or on the side), etc)
  • Your sun, moon, and rising signs (if you are into this kind of thing)