Good Support comes from being able to put yourself in the customer’s shoes and truly empathize with their problems. That, together with some collaboration makes any problem much easier to solve.
I like getting thrown into things and learn by doing but also appreciate a good guide or visual (definitely a visual learner).
I am open to multiple ways of communication. Whether its a quick Zoom call to be on the same page or more async via Slack, as long as I am able to fully understand what we’re talking about and can have an honest conversation.
I always like a good pairing session over Zoom whether its in a small group or a bigger one.
I like to approach problems (tickets or otherwise) in three steps:
Understand the problem and what we’re trying to solve
Do research on ideas, workarounds, next steps
Validate solution/further clarify and go back to step 2 until resolved.
I’m open to any type of recognition as long as its deserved and genuine.
I like solving technical issues and helping engineers solve technical issues. Talking through a problem and getting to a “aha!” moment is something a thoroughly enjoy.
There is no such thing as a stupid question. I like people teaching me and guiding me on things I don’t know anything about.
Mornings with meetings followed by some afternoon focus time.
Send them away! If I’m not around or available I will answer as soon as I can!
Always feel free to message me and ask if everything is okay! Bonus points if you send a funny meme or a cute dog pic.
Small, confined spaces
- Networking (TCP,SSL,HTTP)
Pretend I am a handy-man and try to fix my old home.
Dissapointing people by not doing my best for others.
Tell me and I forget. Teach me and I remember. Involve me and I learn. -Benjamin Franklin
With ketchup and some pepper. If at In-N-Out, Animal style all the way!
Aries, Aquarius, Gemini