Customer support is an important department that helps in establishing the product and generating revenue. If you can think like customer half of the battle is won , also good communication and working on feedbacks is important for high quality support.
I prefer learning while working , I am more into practical learning than theory.
I prefer written communication (Slack DMs, email, etc).
I prefer working in small groups or one-one chats or face to face video calls over texts for lengthy discussions.
I read the problem statement carefully and pay attention to keywords, try to debug and figure out solution using my experience/expertise but if it’s a completely new topic I use different internal/external channels like going through Stack overflow, case history or reaching out to someone who might know it and set me on right path for troubleshooting.
I believe appreciation for good work keeps you motivated.
Learning from teammates and customers while working on different issues and also knowing different people and their thoughts on variety of topics.
I think asking for help should be encouraged , it saves time and also motivate people to do better. If I have given my best shot and not able to move forward, I am not hesitant to reach out to relevant people for help.
I prefer - as my mornings are busier.
I prefer to respond only to urgent messages outside work hours.
I take a long breathe and meditate before starting afresh.
Communication deadlocks, too many processes.
Java, dot net, oracle, sql server, power builder, linux and many other tools used in support. I am not an expert but I know how to solve problems :)
Learning how to read music and playing piano.
“If you want to walk fast, walk alone. But if you want to walk far, walk together.” -Ratan Tata
Fries with Peri Peri Mayonnaise.
Note sure, will find out and get back :)